We do not treat any one client special because we treat all of our clients special!
Please aim to arrive at your scheduled appointment time with clean/makeup free face. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service. Clients arriving 15 minutes or more past the scheduled appointment time will be recorded as a no-show and will need to be rescheduled.
As much as we love company here at Fox Theory Spa, we are unable to have friends, kids or pets join you during your services. Arriving to your appointment with any of the above will result in a fee applied to your account as your appointment will have to be rescheduled. Please, see the Cancellation//Lateness/No Show section to follow below for more information.
A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.
As a courtesy, appointment reminders are sent out 48 and 24 hours either by text, email or both. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee. A credit card deposit for all new clients or appointments over $50 will be required at the time of booking and will not be charged unless the aforementioned has occurred. All appointments will be rescheduled if you are more than 15 minutes late for your scheduled time and recorded as a no-show as we will not have adequate time to perform high quality services. In the case of lateness of 15 minutes or more,100% of the service will be due. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work Monmouth County has to offer!
OTHER ARTISTS WORK (lash extensions)
If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at Fox Theory Spa, our priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.
AFTER HOUR APPOINTMENTS
Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $50 fee. Please contact us directly to schedule your after hours appointment.
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
UPDATED COVID-19 POLICIES in ADDITION TO THE ABOVE (revised May 10, 2020)